Terms of Service
Welcome to Richsleep. These Terms of Service govern your access to and use of the Richsleep website, products, and services. By accessing our website, placing an order, or purchasing any Richsleep product, you agree to be bound by the terms set forth below.
If you do not agree with any part of these Terms of Service, we request that you refrain from using our website or services.
1. About Richsleep
Richsleep is a mattress-focused brand engaged in the manufacturing and sale of sleep products across India. All products are sold directly or through authorized sales channels and are subject to the policies mentioned on this website.
2. Eligibility to Use Our Services
By using the Richsleep website or purchasing our products, you confirm that:
- You are at least 18 years of age
- You are legally capable of entering into a binding contract
- The information provided by you is accurate, complete, and current
Richsleep reserves the right to refuse service to anyone at its discretion.
3. Product Information and Accuracy
We make every effort to display product descriptions, specifications, prices, and images accurately. However:
- Product images are for representation purposes only
- Actual product color or appearance may vary slightly due to lighting or screen settings
- Richsleep does not guarantee that all product descriptions are error-free
In case of any discrepancy, Richsleep reserves the right to correct errors or cancel orders.
4. Pricing and Payment
- All prices are listed in Indian Rupees unless stated otherwise
- Prices are inclusive or exclusive of applicable taxes as mentioned at checkout
- Richsleep reserves the right to change pricing at any time without prior notice
- Orders are processed only after full payment is successfully received
Accepted payment methods may include credit cards, debit cards, UPI, net banking, or other approved gateways.
5. Order Confirmation and Cancellation
- Order confirmation is sent via email or SMS after payment is received
- Richsleep reserves the right to reject or cancel any order due to inventory issues, pricing errors, or suspicious activity
- Once an order is dispatched, cancellation requests may not be accepted
Any approved cancellations will be processed in accordance with Richsleep’s applicable cancellation policy.
6. Shipping and Delivery
- Delivery timelines provided are estimated and may vary based on location and logistics partners
- Richsleep is not responsible for delays caused by unavoidable circumstances including natural disasters, strikes, or logistical disruptions
- Customers are required to ensure accessibility for delivery
Additional handling or delivery charges may apply in special cases and will be communicated in advance.
7. Trial, Returns, and Refunds
- Richsleep does not offer a trial period unless explicitly mentioned
- Returns or exchanges are subject to the Return & Refund Policy published on the website
- Refunds, if applicable, are processed after inspection and approval
Unauthorized returns will not be accepted.
8. Warranty
All Richsleep mattresses are covered by a limited warranty as detailed in the Warranty Policy section available on the website. Warranty terms, exclusions, and claim procedures are governed strictly by that policy.
9. Proper Usage Disclaimer
Customers must follow recommended usage guidelines including:
- Using the mattress on an appropriate bed base
- Avoiding direct floor usage
- Protecting the mattress from moisture, stains, and physical damage
Improper usage may void warranty and eligibility for service support.
10. Intellectual Property Rights
All content on this website, including but not limited to logos, product names, text, images, graphics, and design elements, is the property of Richsleep and protected under applicable intellectual property laws.
Unauthorized use, reproduction, or redistribution is strictly prohibited.
11. User Conduct
Users agree not to:
- Use the website for unlawful or fraudulent activities
- Provide false or misleading information
- Attempt to disrupt website functionality
- Violate applicable laws or third-party rights
Richsleep reserves the right to restrict or terminate access at its discretion.
12. Limitation of Liability
Richsleep shall not be liable for:
- Indirect, incidental, or consequential damages
- Personal discomfort arising from subjective comfort preferences
- Delays or losses caused by third-party service providers
- Damages arising from improper usage of products
Liability, if any, shall be limited to the value of the product purchased.
13. Indemnification
You agree to indemnify and hold Richsleep harmless from any claims, losses, damages, or expenses arising due to:
- Violation of these Terms
- Misuse of products
- Misrepresentation of information
14. Privacy
Your personal information is handled in accordance with Richsleep’s Privacy Policy. By using our website, you consent to such collection and use of data.
15. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
16. Amendments to Terms
Richsleep reserves the right to modify these Terms of Service at any time without prior notice. Continued use of the website or services after updates constitutes acceptance of the revised terms.
17. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
For any questions or clarifications related to these Terms of Service, please contact:
Email: teamrichsleep@gmail.com
WhatsApp: +91 93805 38305
Hours: Monday - Saturday, 09:00 AM to 09:00 PM
19. Final Authority
The interpretation and implementation of these Terms of Service shall be at the sole discretion of Richsleep.
The decision of Richsleep shall be final.
