Frequently asked questions
Everything you might want to know before you place your order – from shipping timelines to returns and warranties.
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Choosing the right firmness depends on your sleeping position, body weight, and comfort preference. Side sleepers usually prefer medium-soft support for pressure relief, while back and stomach sleepers benefit from medium-firm to firm mattresses for better spinal alignment. Richsleep offers dual comfort and orthopedic options so you can select the firmness that suits you best.
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For back pain, an orthopedic or memory foam mattress is generally recommended. These mattresses provide proper spinal support, distribute body weight evenly, and reduce pressure points. Richsleep orthopedic mattresses are designed to maintain natural spine alignment during sleep.
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A dual comfort mattress has two usable sides with different firmness levels. One side is softer while the other is firmer, allowing you to flip the mattress based on your comfort needs. This is ideal if your preference changes over time or if different users need different firmness levels.
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Yes. Richsleep mattresses are designed specifically for Indian climates. They use breathable materials, airflow-friendly layers, and moisture-resistant fabrics that help regulate temperature, making them suitable for hot and humid conditions.
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Mattress thickness depends on your comfort preference and bed usage. Thicker mattresses generally offer more cushioning and support, while thinner ones are suitable for lightweight sleepers or guest rooms. Richsleep offers multiple thickness options to suit everyday and premium needs.
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Yes. All Richsleep mattresses come with a 10-year limited warranty covering manufacturing defects, sagging beyond specified limits, and material deformities. Detailed warranty terms are available on the Warranty Policy page.
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No. Using a mattress directly on the floor is not recommended and may void the warranty. Richsleep mattresses should be used on a solid, flat bed base or a compatible slatted frame to ensure proper support and durability.
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With proper usage and care, a Richsleep mattress is designed to last several years. High-density foams, quality materials, and strong construction ensure long-term comfort and performance. The mattress is backed by a 10-year warranty for added peace of mind.
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Yes. Richsleep offers Pan-India delivery, covering major metros as well as many Tier-1, Tier-2, and Tier-3 cities. Delivery timelines may vary depending on location and logistics availability.
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Yes. Buying a mattress online is safe when you choose a trusted, manufacturer-backed brand like Richsleep. We provide detailed product information, clear warranty terms, secure payment options, and customer support to help you make an informed and confident decision.
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