Privacy Policy

At Richsleep, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By accessing or using the Richsleep website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Information that can be used to identify you, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related details (processed via secure gateways only)

b) Order and Transaction Information

• Products purchased
• Order history
• Invoices and payment confirmations
• Customer service interactions

c) Technical and Usage Information

• IP address
• Browser type and device information
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

The information collected is used for the following purposes:

• To process and fulfill orders
• To communicate order status, delivery updates, and service notifications
• To provide customer support and warranty assistance
• To improve website performance and user experience
• To comply with legal and regulatory requirements
• To prevent fraud and unauthorized transactions

We do not sell or rent customer personal data to third parties.

3. Payment Information

All payments on the Richsleep website are processed through secure third-party payment gateways. Richsleep does not store your complete credit card, debit card, or banking details on its servers.

Payment service providers manage your information in accordance with their respective privacy and security standards.

4. Cookies and Tracking Technologies

Richsleep uses cookies and similar technologies to:

• Enhance website functionality
• Analyze traffic and usage trends
• Understand user preferences for better personalization

You may choose to disable cookies through your browser settings; however, doing so may affect certain website features.

5. Sharing of Information

We may share your personal information only in the following circumstances:

• With logistics and delivery partners for order fulfillment
• With payment gateways for transaction processing
• With service providers assisting in customer support or technology operations
• When required by law, regulation, or legal proceedings

All third parties are obligated to use your information solely for the intended purpose and maintain confidentiality.

6. Data Security

Richsleep implements reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements

When no longer required, data is securely deleted or anonymized.

8. User Rights

You have the right to:

• Access personal information held by us
• Request correction of inaccurate or outdated data
• Request deletion of personal data, subject to legal obligations

Requests can be submitted through our customer support channels.

9. Marketing Communications

Richsleep may send promotional or informational communications via email or WhatsApp.

You may opt out of marketing communications at any time by:

• Using unsubscribe links provided
• Contacting our support team

Service-related communications will still be sent when necessary.

10. Third-Party Links

Our website may contain links to third-party websites. Richsleep is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of such websites independently.

11. Children’s Privacy

Richsleep does not knowingly collect personal data from individuals under the age of 18. If such data is inadvertently collected, it will be removed upon notification.

12. Changes to This Privacy Policy

Richsleep reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

13. Legal Compliance

This Privacy Policy is governed in accordance with the laws of India. Richsleep complies with applicable data protection regulations and e-commerce guidelines.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:

Email: teamrichsleep@gmail.com
WhatsApp: +91 93805 38305
Hours: Monday - Saturday, 09:00 AM to 09:00 PM

15. Final Authority

Any interpretation or implementation of this Privacy Policy shall be at the discretion of Richsleep.
The decision of Richsleep shall be final.