Payment, Returns & Refunds

Yes. All payments on the Richsleep website are processed using encrypted and secure third-party payment gateways. Richsleep does not store your card or banking details on its servers.

Cash on Delivery availability depends on the delivery location and order value. If COD is available for your pin code, it will be shown as an option during checkout.

Order cancellations can be requested before dispatch. Once an order has been shipped or dispatched, cancellation requests may not be accepted. Please contact customer support as soon as possible for cancellation assistance.

Returns are accepted only in cases of transit damage, manufacturing defects, or incorrect product delivery. Richsleep does not offer return or trial periods for comfort preference or firmness issues.

Refunds are processed only after the returned product has been inspected and approved. Once approved, the refund amount will be credited back to the original payment method within the applicable processing timeline.

Approved refunds are generally processed within 7–10 working days after inspection and confirmation. The exact time may vary based on the payment method or bank processing timelines.

Shipping or logistics charges are non-refundable unless the return is due to a manufacturing defect or an error on the part of Richsleep.

If your mattress arrives damaged, please contact Richsleep customer support immediately via email or WhatsApp with clear photos or videos of the damage. Damage issues must be reported within the specified timeframe after delivery.

If you have not received your refund after the confirmed processing period, please contact our customer support team with your order details. We will assist in tracking and resolving the issue promptly.